Refund Policy

We want you to be fully satisfied with your purchase on nanobananapro.org. If, for any reason, you are not satisfied with the product you purchased, you can request a full refund within 7 days from the date of purchase. Refund requests made after this 7-day period will not be accepted. We encourage customers to carefully review their purchases, and if you have any questions or concerns, please contact us at: support@nanobananapro.org.

Refund Eligibility

To be eligible for a refund, your account must meet all of the following conditions:

• The refund request must be made within 7 days of purchase.
• The AI processing tasks submitted under your account must be fewer than 3.
• At least 95% of the purchased credits in your account must remain unused.

Non-Refundable Cases

If any of the following apply, we will be unable to process your refund request:

• The refund request is submitted more than 7 days after the order payment date.
• The account has submitted more than 2 AI processing tasks and therefore does not meet the "fewer than 3 tasks" refund condition.
• More than 5% of the purchased credits have been used.
• The user has used the service in a way that violates the Terms of Service.
• The credits related to the order are trial credits, promotional bonus credits, or other non-paid benefits.
• Completed subscription renewal orders. You may cancel future automatic renewals at any time, but the current active subscription period is not refundable.
• Orders purchased through promotional discounts, special offers, limited-time campaigns, or other discounted arrangements.

The number of AI processing tasks, credit usage ratio, and order status will be determined based on our backend system records.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@nanobananapro.org.
2. Provide Details: Include your account details, purchase proof, purchase date, and the reason for your refund request.
3. Submit Within 7 Days: Ensure that your request is submitted within 7 days of your purchase.

Processing Refunds

Once we receive your refund request, we will review it and notify you of the result as soon as possible. If approved, your refund will be processed through the original payment method.

Refund Processing Fees and Carbon Removal Contributions

For all refund requests, regardless of whether the order is for a subscription, credit package, or any other paid item, 5% of the refund amount will be deducted as a combined fee. This fee covers the original payment processing costs, gateway fees, related administrative costs, and the carbon removal contribution already made at the time of payment.

The carbon removal contribution is made through Stripe Climate when the user pays and therefore cannot be returned as part of the order refund. The actual refund amount will be the amount remaining after the 5% combined fee is deducted.

Stripe Climate contribution details: https://climate.stripe.com/3Rq1S4

Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be reflected on this page, and we recommend that you check this page regularly for updates.